Privacy Policy

What types of data do we hold and what do we use it for?

Personal data can take many forms.  The personal data we collect is made up of the information you give us during your use of our website, the provision of services to our clients (and prospective clients), and during our communication with you, as well as managing the day-to-day operations of our business.

We hold basic personal data (name, title, company, address, phone, and email) so we can respond to an inquiry about our services, scope and deliver our services, gather feedback on our services from clients, keep accurate client records, maintain relationships with clients (and prospective clients) and conduct the day-to-day operations of our business ie. processing client invoices. Occasionally we share insights with clients (and prospective clients) to promote our ideas and expertise.

To deliver our services, clients may provide documents to us which contain personal data. These documents are stored securely and are only used and retained for the specific need. 

We monitor the number of visits to the pages of our website. This allows us to understand whether our website is providing helpful information to prospective clients.  The analytics do not identify an individual.

We do not purchase any supplemental personal information about you from any third parties. We do not obtain, store, or process special category personal data.

We will periodically check the personal data we store, to ensure is accurate and up-to-date.

What is the legal basis for processing your data?

We will only process your data where we have a lawful basis for doing so.  This will be one of the following (a) the processing necessary for the performance of a contract ie: to scope and deliver the services we have contracted to deliver to our clients, as well as the steps needed before entering into a contract (b) the processing necessary to ensure we are compliant with our legal obligations (c) the processing necessary to fulfill our legitimate interests ie: day-to-day management of our business.

How long do we keep your data?

We only retain your data for as long as needed to fulfill the management and provision of our services. We also comply with regulatory requirements to retain data.

Who do we share your data with?

We will not disclose your information to a third party without first receiving your permission, or unless we are instructed to do so by a recognised legal authority or to satisfy a legal obligation.

Security of our Website

We take all reasonable steps to protect your data from unauthorised access, loss, misuse alteration, or corruption. However, we cannot guarantee the security of any information you disclose online. By using the Collective Advantage website, forms, or assessments, you accept the security implications of dealing online and will not hold Collective Advantage responsible for any breach of security unless Collective Advantage’s negligence has caused such breach.  

Cookies

Like most other professional websites, the Collective Advantage website uses Cookies, which are small files that are downloaded to your computer, to improve your experience.  Generally, Cookies identify you through your IP address and do not collect information about your identity.

Disabling Cookies

You can manage Cookies by changing your browser settings to block or delete Cookies (www.allaboutcookies.org).  Disabling Cookies can affect the functionality of this and other websites you visit. Disabling Cookies will usually result in also disabling certain functionality and features of this site. Therefore, it is recommended that you do not disable Cookies.

The Cookies we set

We use Cookies that are necessary for the website to function. They are only set in response to actions made by you ie: completing our contact form.

Third-Party Cookies

Our site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web to help us understand how you use the site and ways that we can improve your experience. These cookies track how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page. The Google Analytics software will not store, save, or collect personal information.

What are your rights?

You may (a) request access to a copy of your data (b) ask us to rectify inaccurate information held about you (c) ask us to delete the personal data we hold about you (d) ask us to provide you with the personal data we hold about you (e) ask us to send such personal data to another data controller.  You may also object to our processing of your data.  You may withdraw your consent at any time.  Please contact us at Collective Advantage to exercise any of your rights.

How can you contact us?

You can get in touch with us by emailing: info@collectiveadvantage.com.au